FAQ

Overall wear and tear is not covered. For example: scratches, rusting, baffles, insulation, glass etc.

ALL DAMAGE REQUIRES A PHOTO SENT TO CUBICMINIWOODSTOVES@GMAIL.COM.

We offer a warranty on the glass for the first 90 days of use.

If the stove body gets structurally damaged (excludes glass, wear and tear, insulation, intake mesh etc) and you would like to repair it, we will do so free of charge. However shipping will not be covered.

ALL DAMAGE REQUIRES A PHOTO SENT TO CUBICMINIWOODSTOVES@GMAIL.COM.

We will gladly help you out.

They hold the baffles in place by putting pressure on the top plate. The baffles allow the secondary combustion system to work efficiently.

The curing of the paint will require you to burn the stove at high heat for several hours. It can take 1-3 hours for the paint to stop smoking. It can then take 20-30 hours for the smell to stop being produced.

This can be done outdoors to prevent the space from being filled with smoke. Bring the stove outdoors and attach 2-3 sections of pipe. Run it hot and this will evacuate the moisture from the paint. If no pipe is used, the stove will not get hot enough to adequately evacuate the moisture. Once this process is done the stove will not need to be cured again.

The air must be replaced since the stove is constantly consuming oxygen. The stove will draw air from the room. In most cases you can open a window or a hatch and that should be enough to replace the air. For spaces that do not have a window, or if you do not want to have a window open, you can use our wall mount with fresh air intake. This will bring air from outside into the area where the stove draws its air from.

Definitely. We have made many meals on our stoves. The Grizzly has a mini roaster which makes it easy to cook virtually anything you want! We would suggest not to cook with oil or grease because it could be a fire hazard.

1. Set your intakes: Open the primary air intake found on the front (open when pushed to the right). Keep the secondary air intake closed (found under the stove, closed when pushed).

2. Take some paper and place it in the firebox; take some kindling and place it on top of the paper.

3. Light the paper and keep the door open for about five minutes.

4. Once it gets going you can introduce your wood. Close the door and let it go for another 20 minutes.

5. After the 20 minutes has elapsed you can then begin to open the secondary air intake activating the secondary combustion system, and dampen down the primary as desired.

For more details see here.

You will close both air intakes on the stove by pushing the primary intake all the way to the left, and the secondary combustion slider all the way to the back.

The fire will begin to die out right away and it will take some time for all embers to be fully extinguished. Do NOT leave a lit stove unattended.

The glass that comes with the stove is a self-cleaning glass made for wood stoves. Once the stove reaches temperature, the glass will begin to clear. To maintain a cleaner window, pull the coals forward and place the new wood towards the back. The quality of the wood will also have an impact and the cooler the stove is run, the darker the glass will be.

Made of 20 gauge stainless steel.

Standard Wall Mount (CB-2012 / CB/4012): Allows you to mount it to the wall saving precious square footage. It also reduces clearance to the surface it is mounted to.

Wall Mount with Sliding Tray (CB-2013 / CB-2213): Tray is used to catch any ashes or embers that may fall out of the stove when you are refilling it or manipulating the wood.

Wall Mount with Fresh Air Intake (CB-2017 / CB2277): Works like the standard wall mount exceptit allows you to replace the air without the use of a window.It will bring the replacement air through a wall (or floor) through a 2” flex hose you would connect to the manifold found under the wall mount.

When connecting the pipes you will have the inner wall of the pipe above, go inside the pipe below. The outer wall will go over the outer wall of the pipe below. To connect them, begin doing so at an angle. This will allow you to see where the walls are.

As you twist, bring the pipe above from the tilted position to a vertical position twisting as you do so. Connect them as much as possible by hand. To complete the connection by placing some wood as protection on the bottom and top of the pipes and taping the top with a hammer and with

Yes you can! Ssecure each section to each other using minimum (3) sheet metal screws. Our 3 inch double wall flue pipe is
to be connected with (2) sheet metal screws to the flue collar on the stove.

You will need a brush and handles by clicking and as many handles to achieve the length of your flue system. The brush comes with a 5 foot long handle, you get additional 5 foot sections if you require more than 5 feet.

After one week of use you should check your flue pipe to see the rate of creosote buildup. If it is clean then you can push it back another week. You can do this until you see the flue pipe needs to be cleaned out and to establish our cleaning schedule.

When the stove is cold, first look into the fire box and at the top you will see two screws, one in each plate. Loosen the screws using a screw driver. Once loose they can be pushed up and they will drop down. Then you can go to your cap and remove it. Pass your brush the entire length of your flue system. The junk will fall into the stove, some may go on the secondary combustion channel which you can just brush off, then scoop the junk out the stove.

Once clean you can place the cap back on. You can take the plates you removed and place them back as you found them. Tighten the screws enough to secure them in place and you can once again use your stove.

Once you determine your cleaning schedule of your particular set up, you should follow that schedule and clean the flue pipe regularly.

The exit kit required is dependent of the roof material. For shingled roofs you would use the shingled roof exit kit CB-6001-SR. For almost all other roofs you should go with the metal roof exit kit CB-6000-MR.

The boots offered in the kits are good for roofs up to 45 degrees. Roofs that are steeper than 45 degrees will need to acquire the same boot but in a larger diameter to be able to accommodate the steeper pitch.

They come with the following:

1. 1 x 5" CB-5029-SS 5" Stainless Steel Ceiling Trim Plate
2. 1 x CB-3027-SS Support Brackets
3. 1 x Metal Roof Flashing Boot or 1 x Shingle Roof Flashing Boot
4. 1 x CB-5028-SS Stainless Steel Cap
5. 1 x CB-3050-SS 3" to 5" Adaptor
6. 1 x CB-5024-SS 5" Stainless Steel Insulated Pipe, 24" Long or 2 x CB-5012-SS 5" Stainless Steel Insulated Pipes, 12" Long

We supply the following hardware with our exit kits:

• The screws to fix the cap to the 5” pipe.
• The screws to fix the mounting bracket to the 5” pipe
• The screws to join 5” pipes together if you have multiple.
• The screws to fix the 3”-5” adapter to the 5” pipe.

We do NOT supply the following hardware with our exit kits

• 4 screws to fix the support brackets to the roof.
• The screws needed to fix the boot to the roof.
• The 8 screws required to secure the trim plate in place.

We do not suggest to do so. This is for several reasons: You will have two elbows, creating turbulence, slowing the draft which will reduce the efficiency of the stove. The slower draft will create more creosote buildup. You will have more of your flue pipe outside which will cool the pipe quicker and this will also reduce the draft and create more creosote. For these reasons we do not have elbows for our pipe, nor do we know any that will work with our pipe. A straight run up and out the roof is the best practice for a properly functioning stove.

There is a thermometer on top of the roaster which will allow you to reach your desired cook top temperature. You can control this two ways. One would be to reduce the air intakes on the stoves (primary, secondary). The other, adjusting the air vents found on the sides of the roaster.

The kit comes with three tools. A poker, a shovel and tongs. It can be mounted on the wall or directly to our floor mounts! (If ordered at the same time). Tools are not sold seperately

You will need to acquire a 3” brush to clean your flue. This is crucial for your safety and the safety of others in order to prevent against chimney fires and to ensure a clean flue pipe for a good draft. There is a 5’ section provided in the brush kit. 5’ Extensions are available here.

When and if it cracks.

We offer a warranty on the glass for the first 90 days of use.

ALL DAMAGE REQUIRES A PHOTO SENT TO cubicminiwoodstoves@gmail.com

Before Shipping

    Most orders are processed and shipped the following business day of being placed. If you need to cancel an order, please reach out to us by email at cubicminiwoodstoves@gmail.com  or give us a call at 1-514-553-6682 during business hours. We will do our best to accommodate your request before the order is shipped out.

After Shipping

    Once an  order leaves our facility, we unfortunately have no control over it.

This means that we cannot change the address, modify the name, reroute/redirect the shipment, or hold it for delivery on a later date.

If you would like to return your order, you must contact us within 30 days of receiving it.

We strictly adhere to this, so please open your order upon delivery to ensure it is correct, even if your installation is planned for a later date.

We will not accept any returns that are initiated beyond the 30-day window.

To contact us for a return, please send an email to cubicminiwoodstoves@gmail.com

You will need to ship the items back to us at your cost, but we will provide you with an RMA number to be placed on the packaging.

Please note that returned items must be un-used and in their original packaging.

Pipes and other stainless steel items must still have their protective film or we will unfortunately not be able to accept them.

If a used item is returned, or if any item arrives damaged, a refurbishing fee ($150.⁰⁰ CAD) will be deducted from the refund along with a $60.⁰⁰ CAD restocking fee.

Under no circumstances will we issue a refund for a 'blind return' (i.e: an item that is returned to us without any prior communication)

Canada:

    You can cover the return shipping costs on your end, and we can refund the value of the returned items. Alternatively, we can create a return label for you and deduct the cost from the refund.

All refunds will be issued via the method of payment by which the order was initially placed.

*For any returns coming from outside Canada*

U.S.A./International:

  You will have to cover the return shipping costs on your end, and we can refund the value of the returned items. 

All refunds will be issued via the method of payment by which the order was initially placed. There is an import fee applied to every package that crosses the border.  We would unfortunately need to deduct the total amount from any refund that we issue (usually at least $55.⁰⁰ CAD per box).

If an item arrives damaged or if something is missing from your order, please send an email to cubicminiwoodstoves@gmail.com within 30 days of receiving it.

Make sure your email includes photos of the damage and the packaging it came in.

We will assess the situation and determine the best course of action.

If a shipment is returned to us due to a it being refused, not picked up, an incorrect address, or something else, we unfortunately must charge you for the return and re-ship fees.

If an item arrives damaged or if something is missing from your order, please send an email to cubicminiwoodstoves@gmail.com within 30 days of receiving it.

Make sure your email includes photos of the damage and the packaging it came in.

We will assess the situation and determine the best course of action.

As a general rule: shipping costs are non-refundable. 

On that note, we suggest adding ShipTection insurance to your order (especially if it's a big one), which covers damage, theft, and loss.

It gives us a much quicker and more efficient way of fixing the issue than by opening a claim with the carrier.

Either way, we will do our very best to make sure the situation is resolved.