Returns/Cancellations

Please contact us to initiate a return within 30 days of receiving your order. Extensions may be considered in certain circumstances; contact us to request approval.

Standard returns must be unused, in the same condition that you received them, and in their original packaging. Pipes and other stainless steel parts must still have their protective film; we cannot accept them without it.

Several types of goods are exempt from being returned, such as a used flue pipe.

To complete your return, we require communication by e-mail
Please do not send your purchase back before speaking with us.

Cancellation of an order / partial cancellation:
If a client decides to cancel their order before it ships, we will go ahead and put a stop to the order and refund the value of the order/item(s).

If your order has shipped and you wish to return unused, undamaged items, we will inspect them upon receipt and refund their value, excluding original shipping costs. There is no restocking fee for unused, undamaged returns.

A returned used stove is subject to a CAD $160 restocking fee, deducted from the refund along with original shipping costs. Any applicable refurbishment charges for items returned damaged will be assessed separately.

Damaged items in transport
Please check the contents of each box upon arrival even if the installation date is months away. If any product is damaged or imperfect, send photos via email in accordance with our return policy. If a client receives their order damaged upon opening the box. We require you to send photos of the damage. We will then assess what the best course of action would be. In some cases we will replace the part, others would require the damaged item to be sent back to us at no cost and we would send a new item. 

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at cubicminiwoodstoves@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cubicminiwoodstoves@gmail.com and send your item to: 3465 Griffith Saint-laurent Quebec CA H4T 1W5.

Shipping
To return your product, you should mail your product to: 3465 Griffith Saint-laurent Quebec CA H4T 1W5

If you purchased the optional unlimited free returns program when placing your order, contact us to request a prepaid return label. If you did not purchase this coverage, you are responsible for return shipping costs. For Canadian orders without coverage, we may be able to provide a return label and deduct its cost from the refund. Original shipping costs are non-refundable.

For return authorization, packaging instructions and information about returns from outside Canada, please see our Returns & Delivery Policy.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.