Frequently Asked
Questions

For a complete install you typically will have a: stove, mounting option & additional shielding (if needed), complete flue system, and accessories. Below is a definition of what each part does. Below that is a walkthrough of the parts needed for a complete installation. Alternatively you can build your order.

Stoves

*** All wall mounts reduce clearance to the wall it is mounted to and saves square footage. ***

** The 3" pipes are the pipes that carry the gas. 3" pipes can be fixed with self tapping screws at the seam. You need to acquire as many sections as you need to go from the top of the stove to one foot past the highest point of the roof. 1.5" is lost on the connection **

If you are unsure of your measurements please use the ‘Get a Quote’ form. Include measurements and the products in question, and we would be glad to help you.

The final price of your order is dependent on what products you choose to order, the applicable taxes, and where you will have it shipped. The shipping cost varies depending on what you order and how far it needs to travel to reach your location.

To get an exact price, you can either add the items to the cart and go through the checkout process or build your order where you will be given an exact price with shipping included and no obligation to buy.

Our office and shop is located at 3465 Griffith Street in Ville St-Laurent, QC, Canada.

We do not. We manufacturer all our products here in shop and we ship directly to the end user.

It is. Most clients do the install themselves or you can have someone do it for you. Installation typically requires measuring, cutting a hole, and fixing the items in place with a drill.

They are not. Please do your due diligence before placing an order. (Check your local law and regulations).

Most orders are shipping the following day, can take up to 1 week. However backordered products can take longer. Subject to Change. Then it will take the ship time to reach you.

Ship times:

• Canadian orders will take 4 to 7 business days to arrive.
• U.S orders will take 1-3 or 4-7 business days depending on the shipping method selected at checkout.
• International orders will take 2-4 business days once shipped.

For Canadian orders, tax is collected at the time of purchase.

For U.S clients there is no tax.

And for international clients, import tax/VAT/duties will be paid upon arrival of the item if applicable.

Canadian orders are delivered via Canada Post.

U.S orders are delivered via USPS or DHL - depending on what options are available to you.

International order are delivered via DHL.

If the items arrive damaged – please take a photo and send it to us at cubicminiwoodstoves@gmail.com ASAP along with your order number and name used on the order. We will assess the best course of action from there.

Overall wear and tear are not covered. For example: scratches, rusting, baffles, insulation, glass etc.

ALL DAMAGES REQUIRE A PHOTO SENT TO CUBICMINIWOODSTOVES@GMAIL.COM.

We offer a warranty on the glass for the first 90 days of use.

Please check the contents of each box upon arrival even if the installation date is months away. If any product is damaged or imperfect, send photos via email in accordance with our return policy. For returns, please refer to our return policy. Once you have done that please send us an email and we will go from there. cubicminiwoodstoves@gmail.com

6000 to 14000 BTU’s.

Width: 11” Height: 12” Depth: 10.5”

The wall mounts come with: the back plate, bottom plate, two side guards, mounting bracket and hardware needed to assemble and install it on the wall.

It does, it comes with everything needed; the mounting bracket, screws, bushing, and washers.

The 3” carries the gases safely out the space by creating draft which ultimately allows the stove to function as efficiently as it does.

You need enough 3” Double Wall Flue Pipe to go from the top of the stove to one foot above the highest point of the roof. You can consult the pipe calculation page or the flue system area of the build your order page to determine what is needed for your setup.

The insulated pipe is to keep the surface temperature down and to keep the flue gasses from cooling quickly. This will offer a better performing stove and less creosote buildup.

The exit kit required is dependent of the roof material. For shingled roofs you would use the shingled roof exit kit CB-6001-SR. For almost all other roofs you should go with the metal roof exit kit CB-6000-MR.

The boots offered in the kits are good for roofs up to 45 degrees. Roofs that are steeper than 45 degrees will need to acquire the same boot but in a larger diameter to be able to accommodate the steeper pitch.

The eco fan is a thermal electrically powered fan which converts the heat into electricity which spins the blade. These fans are great for large or long structures since it helps distribute the heat more evenly throughout your space.

When and if it cracks.

Start by removing the door from the stove and lay flat on a table. Then proceed to remove the four acorn nuts. Once the old glass is removed, place the new one in the same position as the original. Fix the cover plate in place by tightening the nuts. To ensure it is not too tight, loosen them by a quarter turn. And install the door back onto the stove.