Our policy lasts 30 days after receiving your order. If 30 days have gone by after receiving your item(s), unfortunately we cannot offer you a refund or exchange.
To be eligible for a return and full refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. And shipped back to us at your cost
Several types of goods are exempt from being returned, such as a used flue pipe.
To complete your return, we require communication by e-mail
Please do not send your purchase back before speaking with us.
Cancellation of an order / partial cancellation:
If a client decides to cancel their order before it ships, we will go ahead and put a stop to the order and refund the value of the order/item(s).
If the client's order has been shipped and they wish to cancel the order/item and return the item(s) unused. We would have them ship it back to us at their own cost. Upon receiving the item(s) we will inspect for damages and we would refund the value of the item(s) minus the original shipping cost.
If the client has used the stove and for whatever reason the client wishes to return their order, we would refund the value of the stove minus the original shipping cost and charge a 160$ refurbishing fee plus a 50$ restocking fee.
Damaged items in transport
If a client receives their order damaged upon opening the box. We require you to send photos of the damage. We will then assess what the best course of action would be. In some cases we will replace the part, others would require the damaged item to be sent back to us at no cost and we would send a new item.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 3465 Griffith Saint-laurent Quebec CA H4T 1W5.
To return your product, you should mail your product to: 3465 Griffith Saint-laurent Quebec CA H4T 1W5
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.