we answer everything.

Frequently Asked
Questions

What do I need for a complete install?

The items needed for a specific installation depends on the requirements of the space. Factors which need to be taken into account are;

  • If a certified or non certified stove is needed
  • If the smaller Cub or the larger Grizzly is needed to heat your space
  • Installation height (It is better to install it lower than higher for efficiency, due to rising heat) which will determine how much piping and flue shielding is required.
  • How the stove will be installed (one of our mounting options, or your own installation)
  • If a side shield is required to reduce distances laterally from a combustible material or surface.
  • The location of installation in relation to nearby combustibles and the shielding needed to cut them down

For help with your particular installation, send us an email and we would be glad to assist you. cubicminiwoodstoves@gmail.com

How much will my order cost?

The final price of your order is dependent on the products you choose to order, the applicable taxes, and where you will have the order shipped. The shipping cost varies depending on what you order and how far it needs to travel to reach your location.

To get an exact price, you can either add the items to the cart and go through the checkout process or build your order where you will be given an exact price with shipping included and no obligation to buy.

Where are you located?

Our office and warehouse is located at 3465 Griffith Street in Ville St-Laurent, QC, Canada.

Do you have any distributors / dealers?

We do not. We manufacture all of our products here in shop and ship directly to our customers.

Is it easy to install?

If the installation is of our non certified unit, the installation is quite straight forward. If you are installing our certified model, then a local certified installer should be engaged to do the installation for you.

Are the stoves certified?

We offer non certified and certified models. Certified models are needed for insurance and when building codes require it. Non certified models are for recreational use.

What does certified mean?

It means the stove has been tested to specific safety standards by a third party.

What standards are the stoves tested for?

Our stoves are tested to UL1482-2022 (United States) / ULC S627-2023 (Canada)

What is the difference between the certified stove and the non certified stove?

They are relatively the same with slight differences. Such as placements of the air controls handles and door handle, holes in the flue collar, and the certified stove comes with a shield underneath.

Is the flue system the same for the certified stove and the non certified stove?

They are not. The non certified stove can be installed with our 3" pipes, 5" pipe and exit components. The certified stove would require our 3" double wall flue pipe to just about the ceiling where it will connect to the ceiling support box, using our transition cone.

From the ceiling upwards you will need 6" double wall chimeny pipes and components certified to UL 103 HT (United States) and ULC S629(Canada).

How long does it take to receive my Cubic once purchased?

Barring any unforeseen circumstances, most orders will ship the following business day after they are placed. The delivery times beyond that are as follows:

 

  • Canada: 4 - 7 business days.
  • U.S.A: 1-3 or 4-7 business days depending on the carrier selected at checkout.
  • Europe, South America, and elsewhere: 2-4 business days.

Do I need to pay tax?

Canadian orders will have tax added to them at checkout.

There is no tax on US orders.

For orders going anywhere else, import tax/VAT/duties will be paid to DHL upon delivery. This will not be included in the total order price generated by our website.

How will my order be shipped?

Canadian orders are shipped with Canada Post.

US orders are shipped through either USPS or DHL - depending on your preference and location.

International orders are delivered via DHL.

What if the items arrive damaged?

If an item arrives damaged – please immediately send an email to cubicminiwoodstoves@gmail.com with your order number and a photo of the damage. We will assess the best course of action from there.

Is there a warranty on the stove?

We do not offer a warranty, but if there is ever anything defective with your stove, just send us an email at cubicminiwoodstoves@gmail.com and we will do our best to help.

ALL DAMAGES REQUIRE A PHOTO SENT TO CUBICMINIWOODSTOVES@GMAIL.COM.

We offer a warranty on the glass for the first 90 days of use.

What if I need to return or exchange an item?

Please check the contents of each box upon arrival even if the installation date is months away. If any product is damaged or imperfect, send photos via email in accordance with our return policyFor returns, please refer to our return policy. Once you have done that please send us an email and we will go from there. cubicminiwoodstoves@gmail.com