Frequently Asked
Questions

Any complete install will require a stove and flue system (typically a roof exit kit + flue piping). Other than that, you may opt for a mounting option and/or additional shielding if necessary.

Below is a definition of what each part does and below that is a walkthrough of the parts needed for a complete installation.

Alternatively you can build your order.

Stoves

*** All wall mounts reduce the clearance to the wall they are mounted to and save square footage. ***

** The 3" pipes are the pipes that carry the gas. 3" pipes can be fixed with self tapping screws at the seam. You need enough sections to go from the top of the stove to at least one foot beyond the highest point of your roof. Please note 1.5" of pipe is lost on the connection **

If you are unsure of which items you need, please use the Build Your Order tool. It will calculate everything for you based on the measurements of your space. You should have a complete list of everything you need by the end.

The final price of your order is dependent on the products you choose to order, the applicable taxes, and where you will have the order shipped. The shipping cost varies depending on what you order and how far it needs to travel to reach your location.

To get an exact price, you can either add the items to the cart and go through the checkout process or build your order where you will be given an exact price with shipping included and no obligation to buy.

Our office and warehouse is located at 3465 Griffith Street in Ville St-Laurent, QC, Canada.

We do not. We manufacture all of our products here in shop and ship directly to our customers.

It is. Most clients do the install themselves, but you can also have someone do it for you. Installation typically requires measuring, cutting a hole, and fixing the items in place with a drill.

They are not. Please do your due diligence before placing an order. (Check your local law and regulations).

Barring any unforeseen circumstances, most orders will ship the following business day after they are placed. The delivery times beyond that are as follows:

• Canada: 4 - 7 business days.
• U.S.A: 1-3 or 4-7 business days depending on the carrier selected at checkout.
• Europe, South America, and elsewhere: 2-4 business days.

Canadian orders will have tax added to them at checkout.

There is no tax on US orders.

For orders going anywhere else, import tax/VAT/duties will be paid to DHL upon delivery. This will not be included in the total order price generated by our website.

Canadian orders are shipped with Canada Post.

US orders are shipped through either USPS or DHL - depending on your preference and location.

International orders are delivered via DHL.

If an item arrives damaged – please immediately send an email to cubicminiwoodstoves@gmail.com with your order number and a photo of the damage. We will assess the best course of action from there.

We do not offer a warranty, but if there is ever anything defective with your stove, just send us an email at cubicminiwoodstoves@gmail.com and we will do our best to help.

ALL DAMAGES REQUIRE A PHOTO SENT TO CUBICMINIWOODSTOVES@GMAIL.COM.

We offer a warranty on the glass for the first 90 days of use.

Please check the contents of each box upon arrival even if the installation date is months away. If any product is damaged or imperfect, send photos via email in accordance with our return policy. For returns, please refer to our return policy. Once you have done that please send us an email and we will go from there. cubicminiwoodstoves@gmail.com

6000 to 14000 BTU’s.

Width: 11” Height: 12” Depth: 10.5”

The wall mounts come with: the back plate, bottom plate, two side guards, mounting bracket and hardware needed to assemble and install it on the wall.

It does, it comes with everything needed; the mounting bracket, screws, bushing, and washers.

The 3” carries the gases safely out the space by creating draft which ultimately allows the stove to function as efficiently as it does.

You need enough 3” Double Wall Flue Pipe to go from the top of the stove to one foot above the highest point of the roof. You can consult the pipe calculation page or the flue system area of the build your order page to determine what is needed for your setup.

The insulated pipe is to keep the surface temperature down and to keep the flue gasses from cooling quickly. This will offer a better performing stove and less creosote buildup.

The exit kit required is dependent of the roof material. For shingled roofs you would use the shingled roof exit kit CB-6001-SR. For almost all other roofs you should go with the metal roof exit kit CB-6000-MR.

The boots offered in the kits are good for roofs up to 45 degrees. Roofs that are steeper than 45 degrees will need to acquire the same boot but in a larger diameter to be able to accommodate the steeper pitch.

The eco fan is a thermal electrically powered fan which converts the heat into electricity which spins the blade. These fans are great for large or long structures since it helps distribute the heat more evenly throughout your space.

When and if it cracks.

Start by removing the door from the stove and lay flat on a table. Then proceed to remove the four acorn nuts. Once the old glass is removed, place the new one in the same position as the original. Fix the cover plate in place by tightening the nuts. To ensure it is not too tight, loosen them by a quarter turn. And install the door back onto the stove.