For the purpose of this document we will use the acronym CMWS when mentioning Cubic Mini Wood Stoves.
1. Returns/Cancellation/Damages: (A) If a client decides to cancel their order before it ships we will go ahead and put a stop to your order and refund the value of the order. (B) If the client's order has been shipped and it has not been damaged or used and they wish to return it. We will first wait to receive the returned item or items. Once received we will refund the value of the items returned and charge the client the entire cost of shipping. (C) If a client receives their order damaged upon opening the box. CMWS requires you to send photos of the damage. We will then assess what the best course of action would be. In some cases we will replace the part, others would require the damaged item to be sent back to CMWS at no cost and send a new item. (D) If the client has used the stove and for whatever reason the client wishes to return their order, we would refund the value of the stove minus the original shipping cost and charge a 160$ refurbishing fee plus a 90$ restocking fee. ( only valid 3 months after receiving the stove). All communications must be done by e-mail.
2. shipping: Once an order leaves our facility we have no control over the time it takes to arrive. We provide tracking numbers when the clients order has shipped. It is up to the client to track their shipment. If the order is delivered but no one was home to receive it. The order goes to the post office. If it is not picked up, the shipment will be returned to sender after a period of 10-15 days. We will have to charge the return shipping cost, and the cost to reship the order.